Episode 26

Embedding sustainability in your organisation’s culture - the missing metric

At Realise Earth we’ve always been focused on helping sustainability leaders build support for, and catalyse action on, sustainability across their organisation.  A challenge is how to do this at scale.

That’s why we’ve now partnered with the Most Sustainable Workplace Index which can help you do just that.

I recently sat down with Jaime Blakeley-Glover, creator of the Index, to hear his story. Listen to learn:

  • Why Jaime believed the Index needed to exist
  • The challenges Jaime faced and how he overcame them
  • The importance of seriously shifting the culture in organisations 

Whether or not the Index is relevant to you and your work, in itself this a fascinating story of sustainability leadership. 

You'll find contact details and other links mentioned in this episode in the companion blog post here:

https://realise.earth/embedding-sustainability-in-your-organisations-culture-the-missing-metric/

👉 Get the Leadership for Sustainability newsletter

Don't miss new episodes or your invitation to our Leadership for Sustainability roundtables – including, only for email subscribers, our team's rich insights and carefully curated resources. Subscribe now…

👉 Follow us on LinkedIn

Connect with Osbert Lancaster - drop me a message and let me know you listen to the podcast! – and follow Realise Earth.

Mentioned in this episode:

👉 Unlock Employee Action on Sustainability with the Most Sustainable Workplace Index

Join us for a webinar with Jaime Blakeley-Glover, creator of the Most Sustainable Workplace Index, and learn how the Index helps you tap into and unlock most employees’ latent motivation to transform your sustainability initiatives – Wed 22 May.

Contact Us

Transcript
Osbert:

At Realise Earth we've always been focused on helping sustainability leaders

2

:

build support for and catalyze action on

sustainability across their organizations.

3

:

One of the challenges is

how to do this at scale.

4

:

That's why we've now partnered with

the Most Sustainable Workplace Index,

5

:

which can help you do just that.

6

:

I recently sat down with Jaime

Blakeley-Glover, creator of the index to

7

:

hear his story, listen on to learn: why

Jaime believed index needed to exist, the

8

:

challenges he faced and how he overcame

them and the importance of seriously

9

:

shifting the culture in organizations.

10

:

Whether or not the index is

for you and your organization,

11

:

this is a fascinating story of

sustainability leadership in practice.

12

:

This is leadership for sustainability,

the podcast for sustainability

13

:

directors, managers, and pioneers

who want their organization to make

14

:

greater progress on sustainability.

15

:

It's so good to have you with us.

16

:

I'm Osbert Lancaster.

17

:

I'm a long time sustainability

consultant, facilitator and director

18

:

of Realise Earth, specialists in

the people side of sustainability.

19

:

Before we hear Jaime's story.

20

:

I've got a couple of apologies.

21

:

First I've been breaking one of

the basic rules of podcasting.

22

:

I've not been releasing

episodes on a regular schedule.

23

:

Unfortunately, I've had additional

caring responsibilities for some time

24

:

and I'm squeezing the podcast into gaps

between that and work with clients.

25

:

And second, we had a problem

with Jamie's Mike, when we

26

:

were recording the interview.

27

:

We didn't have time to rerecord,

so please bear with us.

28

:

I hope you'll get a lot out of

this fascinating story, even if

29

:

the sound quality isn't great.

30

:

Right.

31

:

I'd now like you to join me and Jamie.

32

:

Jamie, you and I met at an event

last year and we discovered that

33

:

our thinking around sustainability

leadership was very similar.

34

:

I can't actually remember

what that event was.

35

:

Can you remember where we met?

36

:

Jaime: I'm not sure, Osbert but I

think it's probably one of these ones

37

:

that, I think it was an online event.

38

:

It might have been a Business

Declares one or something like

39

:

that, I think I was speaking at.

40

:

But it's one of these lovely moments

when you kind of meet someone

41

:

over the internet and and have a

shared connection around something.

42

:

Osbert: Yeah, so that's right.

43

:

I remember we arranged

to meet up separately.

44

:

We had a conversation, you told me

about the Most Sustainable Workplace

45

:

Index, sounded really exciting,

we got into it a bit further.

46

:

We decided to collaborate.

47

:

Since then, we've been really focused

on the practical arrangements for

48

:

that collaboration, we've never

really talked in any detail about

49

:

how the index actually came about.

50

:

So I'm really looking forward to

hearing the origin story of, the index.

51

:

So before we get into the history

to give our listeners a bit of

52

:

context, can you just give a quick

thumbnail sketch of the index?

53

:

Jaime: so essentially what the

index is, it's a comprehensive

54

:

approach to people, culture,

sustainability within organizations.

55

:

So the key challenges is

it's really there to address.

56

:

So internally It's really, really hard to

engage employees around sustainability.

57

:

We often see this action gap within

organizations in terms of what

58

:

they're saying they want to do and

what that's actually happening on the

59

:

ground and the impact that's creating.

60

:

So I think that's the

first, first challenge.

61

:

The second one is really, I guess,

from an external perspective,

62

:

we need more transparency.

63

:

We need things that are in place that

tell an honest story of what's happening

64

:

in organizations and therefore kind of

limit the opportunity for greenwashing.

65

:

So what we've done to really solve

those is based on this comprehensive

66

:

framework, we basically created a

pathway for organizations to go on.

67

:

Firstly, to measure that, measure

the factors that are affecting

68

:

motivation, engagement, action on

sustainability, enabling organizations

69

:

to get insight around that:

70

:

So how does that compare with sectors?

71

:

How does that compare when they

look at different parts of the

72

:

business and what's driving those.

73

:

To then think about, their

journey as an organization.

74

:

So we have a maturity assessment

that allows them to see what is that

75

:

cultural journey around sustainability?

76

:

And then finally to identify

actions and then measure again.

77

:

So at the moment we are working with

about 30 organizations in various forms.

78

:

We're expecting by the end of June

that we'll probably have had about

79

:

30, 000 people taking the index.

80

:

And then we'll be, I've been working

with some great partners, obviously

81

:

yourself, Osbert within Realise Earth,

Greener Energy Futures, but also

82

:

strategic partners like the UK Green

Building Council , Rewild Earth in terms

83

:

of how do we scale this stuff up?

84

:

So yes, it's a really exciting

time for us at the moment.

85

:

Osbert: Excellent.

86

:

Really helpful to get

that bit of background.

87

:

So where and when did it all start?

88

:

Jaime: Where does it start?

89

:

So probably the really early kind

of version of it, I was working

90

:

for the Sustainable Development

Commission probably back in:

91

:

And at that point I was working

with some climate psychologists,

92

:

which, I remember at the time, just

completely blew my mind actually,

93

:

that there was even such a thing.

94

:

And I guess certainly over the

last six years or so I've really

95

:

focused more around the kind

of people cultural bit of it.

96

:

Because I guess what I've been really

seeing over that time, certainly the last

97

:

10, 15 years, we have a lot of focus on

the technical side of sustainability.

98

:

And it always felt like the people

cultural bit was almost a bit

99

:

of an afterthought in some ways.

100

:

But I guess in that it feels like

there's a huge, I guess, challenge and

101

:

an opportunity because certainly in

the UK, we maybe have 80, 85 percent

102

:

of people who care about climate, like

they're concerned, but certainly in

103

:

terms of our stats, only 30 percent are

actually doing anything in business.

104

:

So we felt like this

is, this is a huge gap.

105

:

And whilst there's clearly funding

challenges, there's technical challenges

106

:

in terms of I guess closing that

action gap on sustainability within

107

:

organizations, that people cultural

bit felt really, really important.

108

:

But I was having lots of conversations

with our sustainability folk " yeah,

109

:

yeah, it's really important", But

it's really hard to get people engaged

110

:

with this stuff across organizations.

111

:

And it always felt like it was

kind of the important thing,

112

:

but not really the urgent thing.

113

:

So What I really did was then say, okay,

well, what can I learn from other things?

114

:

And so I started looking at other

critical business issues that are now

115

:

very much at the top table that probably

wouldn't have been 15 years ago.

116

:

So if we look at things like

employee engagement, wellbeing in

117

:

the workplace, those sorts of things,

which are now absolutely understood

118

:

to be, to be critical, , they made

it onto that top table and got into

119

:

both the urgent and important box.

120

:

Was basically kind of create something

that could add value externally in

121

:

terms of telling an organization

story to the world, but it also added

122

:

value internally in terms of kind of

guiding strategy and guiding action.

123

:

So that was really where it came from.

124

:

I guess that kind of feeling that

we really need to improve what

125

:

we're doing in organizations around

people, cultural sustainability.

126

:

And really that kind of look around

kind of what can I learn from what's

127

:

gone before, I guess, in terms of

how we can try and address that.

128

:

Osbert: Hmm.

129

:

Obviously, there's a

whole amount of work.

130

:

effort, energy, I guess, trials and

changing things around and stuff.

131

:

But what were some of the big challenges

from that very early stage, I suppose,

132

:

of turning the idea of, well, we need

an index, into something which was at

133

:

least a workable prototype or something.

134

:

What, what were those

challenges at that early stage?

135

:

Jaime: One of the things that really

triggered it was thinking, okay, well,

136

:

what we're only measuring in many cases

around this stuff within organisation

137

:

is how many people we've trained.

138

:

So the first bit of the journey

really was saying, Well, actually,

139

:

what do we need to measure?

140

:

So the research around that there were

then absolutely kind of challenges

141

:

in terms of prototyping, piloting it,

changing the questions, thinking about how

142

:

you took, I guess, the multitude of ways

that people relate to sustainability in

143

:

different terminology and simplify that

in terms of, , A set of questions and a

144

:

way of working with organizations that

can be universally understood whether

145

:

you're thinking about it in terms of

net zero or circular economy or any of

146

:

these things are out there at the moment.

147

:

So that was probably

one of the first bits.

148

:

And then I think the single biggest

challenge has really been around the

149

:

communication messaging, because if

you imagine you're a business, if

150

:

you're filling up your stationery

cupboard and you need to buy some

151

:

pencils, you know, you need a pencil.

152

:

It's there.

153

:

It's a requirement.

154

:

You've got to have it

within the organization.

155

:

You've got choices around what color that

pencil is, whether you buy sustainable

156

:

pencil, non sustainable pencil.

157

:

But the challenge we had here

was, you're trying to start from

158

:

a place where no one's even thought

about the need for an index.

159

:

So you're actually having to think about

how you share some of the thinking behind

160

:

it as well as something that people can

actually step into in a way that kind of

161

:

lands in terms of the challenges that are

being experienced within organisations.

162

:

So I think that's been the single biggest

thing is that messaging and just really

163

:

clarifying of where does this sit in the

world because we always knew it had value.

164

:

But it was obviously, where, where do we

point this and where is it going to get

165

:

the most leverage within organizations?

166

:

Osbert: I see that coming up a lot in

our work and in sustainability generally,

167

:

it's that classic thing , coming up with

a really powerful, effective product or

168

:

approach or service, but then actually not

having a market that knows it needs it,

169

:

Jaime: it's fascinating, isn't it?

170

:

And as you say, the conventional.

171

:

Wisdom, I guess, if you look at any of the

textbooks and things like that, it's like,

172

:

yeah, kind of go, go to your customers,

ask them what their challenges are, and

173

:

then create something that works for them.

174

:

But I guess as you say kind of almost as

soon as you do that, you're working within

175

:

the boundaries of what people can see.

176

:

And certainly when I've worked

in big organizations, you're

177

:

seeing what's around you.

178

:

You don't have necessarily that kind

of broader perspective on things.

179

:

So, so yeah, it's definitely been a

bit kind of back to front in terms of

180

:

thinking about, okay, what, what does the

world need creating that and then working

181

:

out how to sell it in inverted commas,

182

:

Osbert: I just want to jump back

into early on you said something

183

:

about deciding what you were

going to measure in the index.

184

:

I guess that , must have been fairly early

on before you could do anything else.

185

:

But how did you come about deciding

what you were going to measure

186

:

and how you were going to do that?

187

:

Jaime: One of the moments where a number

of these things kind of clicked, I guess,

188

:

is probably one of the ways to look at it.

189

:

So over the last few years leading up to

we published it last year, we were doing

190

:

a joint research project with Plymouth

University in the UK and then partners

191

:

in Australia and, and North America.

192

:

So probably three bits, and I remember

really vividly, and we tend to go away

193

:

every summer for a month in the van

with the kids, and I was in France, and

194

:

basically at this moment, I think it

was coming to the end of probably some

195

:

of the first stages of that research,

where we'd done the literature review

196

:

and things like that, and the purpose of

that research was really saying, okay,

197

:

well, we know that there's not a great

evidence base behind just giving people

198

:

information and hoping they'll change.

199

:

So therefore, what is it that

actually will create behavior change?

200

:

And what can we learn from

psychology and coaching in terms

201

:

of people and how we do that?

202

:

So it's really getting to

a stage in that where we've

203

:

started to kind of clarify that.

204

:

And we've worked a lot with self

determination theory, motivation

205

:

theory within that bit of work.

206

:

So I think that's probably the first bit.

207

:

I think secondly, I guess it was just

this overwhelming sense that we're not

208

:

going to get where we need to get to as

humanity within organizations unless we

209

:

really address the people side of it,

unless we can really engage, get people

210

:

acting on this personally in their lives.

211

:

And what I kept seeing within

organizations was central

212

:

sustainability teams were frustrated

because they were trying to engage

213

:

people and not much was changing.

214

:

It was really challenging, but you had

a bunch of people who care about this.

215

:

So I felt there's a real need to

go okay, well, how do you take some

216

:

of the learnings from that research

project around the real importance of

217

:

motivation, because when we're motivated

about something in our workplace, we

218

:

are fully engaged with it and we do

something about it really importantly.

219

:

So it was taking that learning, thinking

then about, okay, well, how do we

220

:

really support sustainability teams

around this to unlock that frustration?

221

:

So how do we give them a practical

tool essentially to help them

222

:

engage with their workforce?

223

:

And then thirdly is, how do

we really raise the profile of

224

:

this stuff with an organization?

225

:

So how do we make it measurable?

226

:

How do we make it something that

can be reported on, how do we build

227

:

it into kind of the mainstream

of how organizations work?

228

:

So it was really those kind of

three points coming together in

229

:

terms of not only, I guess, what we

measure, but how we need to deploy

230

:

it within organizations to help the

people who really need the support.

231

:

And how do we then raise the raise the

bar, , in terms of senior your teams.

232

:

Osbert: You've been using a sort

of a royal "we" quite a lot.

233

:

Who else has been involved?

234

:

Jaime: I was I was very heavily involved

in helping to kind of coordinate the

235

:

Climate Coaching Alliance for a few

years, particularly during COVID.

236

:

And the three founders of that Alison

Whybrow, Eve Turner and and Josie McLean

237

:

have been hugely inspirational and

particularly Allie unfortunately when

238

:

she passed away last year, but we, we,

worked together over a number of years in

239

:

the early stage of the research project,

and she, she's been a huge inspiration.

240

:

Gosia Henderson, who's uh, a partner now,

again, that relationship started within

241

:

the CCA and I remember during COVID, like,

pretty much on a weekly basis, Gosia and

242

:

I would have a call just thinking, okay,

how do we how do we deal with this stuff?

243

:

How do we work through finding a solution

around this kind of people climate

244

:

coaching sustainability coaching piece?

245

:

And that relationship

is still going strong.

246

:

She's the head of programming

delivery in the index today So

247

:

she's been hugely influential.

248

:

I guess I mentioned that the research

program we ran, so John Rhodes from

249

:

Plymouth uni both within the research,

so him and Andy Milne and Alan Taylor

250

:

were the others involved in that.

251

:

But particularly John he's an , Doctor

of Applied Psychology from Plymouth

252

:

Uni, and both working with him on the

research project, but also he's been an

253

:

advisor, from a technical psychology

perspective in terms of the development of

254

:

the index, so his support's been amazing.

255

:

I guess when you're trying to do

this stuff, you just need all of

256

:

these different pieces, don't you?

257

:

Then, you then need friends who

you can call on, who've been

258

:

marketing directors, who you can

say, okay, I'm really struggling.

259

:

Can you really help me just

work out your messaging?

260

:

And then you need your mate who's

going to really challenge you

261

:

and go, "look, Jaimie, look, is

there something really in this?

262

:

Like, how are you going to

be really brave about it?

263

:

How are you going to really try and turn

this into something that…" and, I guess

264

:

challenge the scope of your own thinking.

265

:

I think the biggest thing around all

of that, in reflection, hearing myself

266

:

talk is, I'm sure it's a story for

many startups is, it is a lonely place.

267

:

Like you're, up every morning

at 6am, over six months, you can

268

:

notice that there's been a shift.

269

:

But you don't notice it

on a day to day basis.

270

:

So having a community of people around

you who can support you and you can

271

:

share challenges with and things

like that is, is, so beneficial.

272

:

Couldn't value it more.

273

:

Osbert: Yeah.

274

:

It's a, it's a tough journey.

275

:

Was there a particularly tough

hurdle that you faced and was

276

:

it just a sort of endless slog?

277

:

Jaime: A lot of it is just, it's

just the lived reality of, of

278

:

doing it as a startup, I think.

279

:

Because I guess from a personal

perspective, I've got a young

280

:

family, want to spend time with them.

281

:

I don't want it to turn into something

I'm doing 15, 18 hours a day because

282

:

I'll kind of miss, miss out on that.

283

:

So the biggest challenges, how, how do you

in those early kind of years bootstrapping

284

:

it, keep both, the big picture and

the ambition in focus, but also just.

285

:

really look at like, what's the next step?

286

:

What's the next step?

287

:

What's the next step?

288

:

And you trust that over

time they will add up.

289

:

I got very familiar with like what

time the sun runs, the sun comes up.

290

:

So I think I think some

of the hardest bits.

291

:

Yeah.

292

:

It's like in the, in the winter when

you're still like crawling out of bed

293

:

at like quarter to six, six o'clock

in the morning to, to do half a day on

294

:

it before having to do kind of other

fee earning work and things like that.

295

:

to keep the family going.

296

:

So I think it's, it's just the lived

reality of that is, is, is really

297

:

challenging but it's hugely rewarding.

298

:

Osbert: Yeah, absolutely.

299

:

So with all of that, I mean, did you

ever sort of, were you ever in that

300

:

space where you're thinking this really

isn't going to work or it's like,

301

:

sod it, I need to give up, move on.

302

:

Jaime: I think that the moments, yeah.

303

:

You'd lie if you, if you, if you said no.

304

:

I think that the particular

bits have been over those long

305

:

winters when it's dark outside and

you're kind of having to do that.

306

:

I don't think I ever really doubted like

the technical capability, I guess, of it.

307

:

Because there's a process of prototyping,

learning, refining, which is inevitable

308

:

when you're starting these things.

309

:

But it always felt like,

okay, you can do that.

310

:

As long as you're listening and learning

and experimenting with it, that gets

311

:

you to where you need to get to.

312

:

I think the biggest fear, has been

around the impact of it, to be honest.

313

:

Because I think it's got so much

potential and I see the potential

314

:

in the people we work with.

315

:

My fear is that it doesn't get the scale

that I think it has the potential to.

316

:

And then also what I really hope is

it doesn't become a tick box exercise.

317

:

Because I mean, there's some amazing

movements out there, some great

318

:

stuff coming out of the B Corp

movement and things like that.

319

:

But equally I speak to companies who

have done their B Corp and they've done

320

:

nothing for the next two and a half

years until it's time to re accredit.

321

:

And I think I'd really hate for it

to become something that is just

322

:

that tick box exercise and someone

goes, "yeah we've done that".

323

:

Osbert: Working early in the morning,

what kept you going through all of that?

324

:

What or who, I guess, as well?

325

:

Jaime: I think part is, yeah, being just

clear on where I want to get to on this.

326

:

So I think that's part of it, is, I guess,

I've done a lot of work around, kind of,

327

:

my values, where I want to get to, where

I feel the index should sit in the world,

328

:

what its place is, I guess, in the world

and how it can, it can support that.

329

:

I am a big walker.

330

:

I do a lot of mountain

walking and things like that.

331

:

So I think that's the other thing that

for me is I absolutely invaluable is just

332

:

being really strict myself, creating those

times to head out to the Brecon Beacons.

333

:

Go and sit down in the

Mendip, somewhere like that.

334

:

And really get that perspective.

335

:

And just cut away the noise and

say, okay, right, well, yes, there's

336

:

loads of stuff I could do, but

what do I actually need to do now?

337

:

What is the thing that the

index needs to grow into next?

338

:

And what kind of has to sit on

the back burner for a while?

339

:

So, I think that kind of

process of continually kind

340

:

of: Big picture, what next?

341

:

Big picture, what next?

342

:

has been, has been really important.

343

:

Osbert: The thing about getting

out on the hills and stuff, I

344

:

think for me, it's a similar thing.

345

:

It's going out when you've, all that

stuff's churning through your head and

346

:

you're, you've got deadlines coming up and

you're just like trying to get things done

347

:

or you're trying to make a breakthrough.

348

:

It's like, just need to take a break.

349

:

I go out for a walk on the

hills and, don't think about it.

350

:

It's when you're not thinking about

it that , those sort of breakthroughs,

351

:

those new ways of looking at things,

it all just falls down, all the stuff

352

:

you're wrestling with, it clears somehow,

there's a clarity, and it's like,

353

:

this is the thing I need to work on.

354

:

Is that your experience, or is it an

active thinking process for you?

355

:

Jaime: It's a bit of both to be honest.

356

:

As you say, getting out of the

hills, getting on the mountains it

357

:

just lets the noise die down.

358

:

And what I'll tend to do is a combination

of both kind of active thinking

359

:

and, and just letting stuff flow.

360

:

So I'll tend to plan my walks.

361

:

For the first two, three

hours I'm doing nothing.

362

:

I'm literally just going to focus on

what's around me, enjoy it and work

363

:

on some different skills, just be out

there and, and just being part of it.

364

:

But then I will try and kind of

have in my mind, maybe two or three

365

:

questions that I maybe want to look at.

366

:

Osbert: Interesting.

367

:

Interesting.

368

:

It's a different conversation, but, Okay.

369

:

So with where you've got the

index to today, what's been the

370

:

most satisfying part of getting

to, to where it is at the moment?

371

:

Jaime: I think it is, is absolutely

without doubt seeing different

372

:

conversations unfolding is to work with

a client who is having challenges in

373

:

terms of how they engage their staff,

just not knowing really where to go,

374

:

having challenges saying, well, we've put

a bunch of people through this technical

375

:

training and nothing's really happening.

376

:

To get to a place where you

feel like you've almost opened

377

:

their eyes to a different way

of looking at their colleagues.

378

:

And what I tend to talk to people

a lot about is, are the conditions

379

:

within an organization ones that will

promote action on this or aren't they?

380

:

And to get people thinking in a bit

of a different way, with a different

381

:

bit of a lens is hugely valuing.

382

:

And, Gosia and I ran a workshop

for a client a couple of weeks

383

:

ago, up in London and, It

was just, it was really lovely.

384

:

We had, we had our an hour and a

half workshop, but then it just in

385

:

the half hour afterwards, there's

three or four of them who just

386

:

stayed around completely unprompted.

387

:

And these are kind of technical

people, , and they just launched

388

:

into this conversation around kind of

people and thinking about colleagues

389

:

and what's really going on and what

the interaction is with the leadership

390

:

and all these different things.

391

:

And just to see that conversation

sparked from it was, was amazing.

392

:

So that's, I think that's

the single biggest thing.

393

:

Obviously from a personal perspective

to work really hard on something for a

394

:

number of years and then speak to people

like you and others and they go, Oh yeah,

395

:

that's, that really makes sense, Jamie.

396

:

that's nice as well.

397

:

But at least it's the client

bit that really gets me going.

398

:

Osbert: That really resonates as well.

399

:

It's, it's like if doing a workshop,

it just starts coming together.

400

:

As you say, seeing things differently

and seeing a new way forward that, that

401

:

wasn't open them to open to them before.

402

:

Jaime: And I think that's the thing I, I

kind of keep coming back to is I actually,

403

:

as soon as you start to look at some of

the stuff within organizations in terms

404

:

of cultural dynamics, relationships,

what's shifting, it starts to just

405

:

open up a whole different way of

thinking about it and working on it.

406

:

Osbert: Mm-Hmm.

407

:

So what's happening next?

408

:

What, what are the, what are the plans?

409

:

Now you've got to a certain

stage what's the next stage?

410

:

Jaime: I think we're hugely

ambitious in terms of where we

411

:

feel we can get to with this.

412

:

So probably a few different bits.

413

:

So we've now got a team of

four of us working on it now.

414

:

Five, actually, so continuing to

build that team, to build partners

415

:

to continue deepening with existing

partners like yourself Osbert.

416

:

More broadly we're doing a lot of work

in the built environment at the moment

417

:

we're really keen to, keep expanding

into other sectors and really lean

418

:

into the place for this in corporate

sustainability reporting because I

419

:

think it can add a huge amount of

value to that kind of cultural bit of

420

:

corporate sustainability reporting,

which I think is really important.

421

:

And then really just thinking about

how, how we scale up and just kind of

422

:

finance bits of that, investment bits

of that and tech solutions within that.

423

:

But it's really about , finding ways

to get to a broader range of people

424

:

working with associations, working with

membership bodies to, to really kind of

425

:

shift, shift the conversation on this.

426

:

Osbert: Hmm.

427

:

Exciting times.

428

:

So how's this yeah.

429

:

I mean, how's this,

how's this journey been?

430

:

you, changed the way

you, you look at things?

431

:

Jaime: I think so.

432

:

I mean, I think it's quite interesting,

like, as working as a coach for a number

433

:

of years, you, you spend a lot of time

talking to people about their values,

434

:

about kind of following their energy.

435

:

So to kind of have to live that myself

has, has been an interesting experience.

436

:

But, but I think hugely rewarding one.

437

:

I think a big bit is around being

able to sit with uncertainty.

438

:

So I think trusting that you can kind

of sit and work with that uncertainty

439

:

a little bit and that sometimes

actually that, that does create those

440

:

moments where it does suddenly, the

kind of, yeah, the, the fog lifts and

441

:

it becomes a bit clearer afterwards.

442

:

I think it's really challenged

me, a lot, a lot of people who do

443

:

try and, focus their work on, on

really kind of purposeful stuff.

444

:

Like I see these big things around

in terms of humanity, a global scale,

445

:

and you go, I just want to make

a bit of a difference in my way.

446

:

So trying to keep that, like

that ambition of like going

447

:

there, we need to get up here.

448

:

But actually, If I get too stuck there,

I can't think about the next step.

449

:

So I think that's a really kind of a

big bit, of the journey has been around.

450

:

How'd you keep , that kind of tension,

I guess, going between where you want

451

:

to get to the big picture and just

focusing on what the next step is.

452

:

Osbert: So where you want to get to

with the index, you talked about big

453

:

ambitions and wthe hole thing started to

change things, make, make a difference.

454

:

What impact do you hope the

index will, will have in, in

455

:

workplaces and in the wider world?

456

:

Jaime: So I'll give you

the corporate version.

457

:

I'll give you my unfiltered

personal one after that.

458

:

So from the corporate version it's that,

that external piece and internal piece.

459

:

So from an external piece obviously

there's a lot of evidence now of, of

460

:

greenwashing and companies talking

about things they're doing that

461

:

they aren't and things like that.

462

:

So I think from an external

perspective, my real hope for it is

463

:

that we bring more transparency around

cultural sustainability and that

464

:

we really improve reporting on it.

465

:

So we, we have the index that can

provide consistent, comparable

466

:

evidence based data that allows us to

much more effectively reports on our

467

:

cultural sustainability and think about

continuous improvement and how we're

468

:

evidencing that to external stakeholders.

469

:

So I think that's the first big bit

is how, how do we really drive that

470

:

conversation around transparency

reporting on, on cultural sustainability.

471

:

Osbert: So before we move on, what do

you mean by cultural sustainability?

472

:

Jaime: So if we look at the range

of things organisations will report

473

:

on in terms of sustainability.

474

:

So we will report on our carbon

impacts, we'll look at our materiality,

475

:

we'll report on other kind of metrics

around look at business travel, look

476

:

at water, those sorts of things.

477

:

We will often talk about,

milestones that companies have

478

:

set around particular things.

479

:

But when I talk about cultural

sustainability, it for me, it's

480

:

around the cultural conditions

within the organization.

481

:

So for an individual working

in that organization on a day

482

:

to day basis, how does it feel?

483

:

How does the culture feel to them?

484

:

Is it valued?

485

:

Is it celebrated?

486

:

Is it aligned in terms of what the

organisation says and what it does?

487

:

Is it something they feel

they can step forward on?

488

:

And if they do and they're brave

on it and they're proactive about

489

:

it, will it be good for them?

490

:

Is the organisation really thinking

about the skills, the mindsets, the

491

:

abilities to influence that it's kind

of supporting its employees with?

492

:

Is it really thinking about how

we close that gap between personal

493

:

concern and integrating it into

something we do professionally?

494

:

So it's all of those things culturally

that is for me, like the felt sense of

495

:

an employee in an organization on a day

to day basis and the difference between

496

:

whether they find a way and they have the

skills, the support, the people around

497

:

them, the culture, the alignment where

they feel comfortable and confident every

498

:

day to go, yeah, I'm showing up for this.

499

:

And I'm going to really challenge myself.

500

:

And if I do this, I'm going to be

supported and it's going to be valued.

501

:

It's going to be celebrated

and I'm aligned with it.

502

:

The other bit, is that I just want to

keep making sure that from an internal

503

:

perspective, that it maximizes the

opportunity as a really practical tool

504

:

to enable sustainability teams working

closely with OMD, HR teams to really

505

:

focus on what are the key things that

we can do, what the pathways that we can

506

:

take to motivating, engaging, activating

our workforce and understanding the

507

:

differences around the organization.

508

:

I think from a personal perspective I

was involved in a lovely conversation

509

:

a few weeks ago, and the guy I was

speaking to talked about the need,

510

:

it's the time for honest conversations.

511

:

And it resonated with me so, so much,

that form of words, because I think

512

:

where we are historically, we can

always say this is the moment, but

513

:

this, this generation is so important.

514

:

And what we do is so critical

in terms of what we're going

515

:

to leave for our children.

516

:

So we need to create those

honest conversations within

517

:

organizations where they say,

518

:

"Okay, look, how is the way that we are

leading, managing the conditions that

519

:

we're creating in organizations, how are

they really, really either supporting

520

:

what we're saying we're going to try

and do or getting in the way of it?"

521

:

Because until we have that honest

conversation, we're just kidding

522

:

ourselves as organizations.

523

:

All we're doing is creating beautiful,

shiny, well designed strategies, and yes,

524

:

the central teams do amazing, amazing

work, but there's only so much that they

525

:

can do, and there's only so much they

can be asked to do, until we can really

526

:

create those honest conversations: "Is

the way we are running this organisation,

527

:

getting in the way of the very things that

we're trying to get it to work towards

528

:

from a sustainability perspective?"

529

:

I think unless we have that, we're

going to miss our opportunity

530

:

to do some important work.

531

:

Osbert: So having heard you say all

of that, and particularly that last

532

:

thing about another way of creating

spaces, at scale, for serious, honest,

533

:

meaningful conversations I'm now

convinced even more than before that

534

:

it's really resonating and really looking

forward to continuing to work with you

535

:

on the index and helping bring that to

our clients and helping them implement

536

:

the plans if they need that support.

537

:

So if people want to find out more

about the index, you and I are hosting

538

:

an event on the 15th of May and

details of that are in the show notes.

539

:

But if people want to find out more

sooner, or they're listening to this

540

:

after the event, where should they go?

541

:

What should they do?

542

:

Jaime: Yeah, so contact me on

LinkedIn, direct message me look up

543

:

the company on LinkedIn, or contact

us through the website, so www.

544

:

mostsustainableworkplace.

545

:

com.

546

:

So yeah, we'd love to talk to people

about it, so do just give me a call.

547

:

Osbert: Brilliant.

548

:

I'll put all those

details in the show notes.

549

:

And if anyone listening to this, wants

to get in touch contact Jamie, and of

550

:

course, tell him you heard about it on

the Leadership for Sustainability podcast.

551

:

Thank you so much, Jamie.

552

:

Well, we'll be keeping on talking, but

not turning it into a podcast next time.

553

:

There you go.

554

:

I hope you found Jamie's story

interesting and inspiring.

555

:

If you'd like to find out more about the

Most Sustainable Workplace Index, you'll

556

:

find all the links via the show notes.

557

:

Please let Jamie know that you

heard about the index from this

558

:

podcast when you contact him.

559

:

And now I've got a quick question

for you to think about: who

560

:

do you know who's leading on

sustainability in their organization?

561

:

Who else is leading on

sustainability in your organization?

562

:

Would they also enjoy this podcast?

563

:

Would the approaches and ideas that we

share, help them make greater progress?

564

:

If so, please do recommend the Leadership

for Sustainability podcast to them.

565

:

Why not send them an email or a WhatsApp

right now while it's on your mind.

566

:

They'll thank you, and so do we.

567

:

Anyway, keep up the good work and

make sure to look after yourself

568

:

because the world needs effective

sustainability leaders now more than ever.

569

:

Bye for now.

About the Podcast

Show artwork for Leadership for Sustainability
Leadership for Sustainability
Helping sustainability directors, managers & pioneers make change happen.

About your host

Profile picture for Osbert Lancaster

Osbert Lancaster

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas eleifend risus nibh, vitae pharetra leo maximus ac. Etiam nec laoreet lacus. Praesent et lacinia nisi.